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In
February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution. The main changes were: to consider end-to-end Service Management from holistic and
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It is used to demonstrate compliance and to measure improvements. There is no formal independent third-party compliance assessment available to demonstrate ITIL compliance in an organization. Certification in ITIL is only available to individuals and not organizations. Since 2021, the ITIL
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In May 2007, ITIL version 3 was released (also known as the ITIL Refresh
Project) consisting of 26 processes and functions, now grouped into only 5 volumes, arranged around the concept of Service lifecycle structure. ITIL Version 3 is now known as ITIL 2007
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Pollard, Carol; Cater-Steel, Aileen (14 April 2009). "Justifications, Strategies, and
Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study".
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ITIL describes processes, procedures, tasks, and checklists which are neither organization-specific nor technology-specific. It was designed to allow organizations to establish a baseline.
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value-centric perspectives, to align with philosophies such as Agile, DevOps, and Lean, and to reduce the emphasis on IT Service
Management in favor of general Service Management.
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In 1989, ITIL was released. It grew to a series of 30 books that recommended and provided IT best practices that focused on and catered for client and business needs.
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In 2009, the OGC officially announced that ITIL Version 2 certification would be withdrawn and launched a major consultation as per how to proceed.
142:(CCTA) in the 1980s developed a set of recommendations designed to standardize IT management practices across government functions, built around a
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Set of practices for
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146:-based view of controlling and managing operations often credited to
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111:) is a set of practices and a framework for IT activities such as
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In June 2021, PeopleCert completed the acquisition of Axelos.
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Responding to growing dependence on IT, the UK Government's
543:"What is ITIL? Your guide to the IT Infrastructure Library"
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IBM.com - "What is IT Infrastructure
Library (ITIL)?"
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Marrone, Mauricio; Kolbe, Lutz M. (15 January 2011).
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Implementing ISO/IEC 20000 Certification: The
Roadmap
253:– An international standard for IT service management
68:, and by adding encyclopedic content written from a
541:White, Sarah K.; Greiner, Lynn (18 January 2019).
165:developed the first certification scheme for ITIL.
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140:Central Computer and Telecommunications Agency
105:Information Technology Infrastructure Library
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168:In April 2001, the CCTA was merged into the
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307:"PeopleCert completes Axelos acquisition"
88:Learn how and when to remove this message
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332:. ITSM Library. Van Haren Publishing.
49:contains content that is written like
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238:Business Information Services Library
192:In July 2011, ITIL 2011 was released.
179:In 2001, ITIL version 2 was released.
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328:David Clifford; Jan van Bon (2008).
161:In 1993, the examination institute
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627:Information technology consulting
240:(BiSL) – A similar framework for
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490:Information Systems Management
421:. 13 July 2009. Archived from
388:. 1 April 2003. Archived from
195:In 2013, ITIL was acquired by
130:has been owned by PeopleCert.
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417:Office of Government Commerce
384:Office of Government Commerce
379:"OGC - - CCTA Re-direct Page"
170:Office of Government Commerce
229:Application Services Library
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257:Tudor IT Process Assessment
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231:– A similar framework for
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172:(OGC), an office of the
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18:Service Level Management
242:information management
233:application management
246:functional management
113:IT service management
70:neutral point of view
27:For other uses, see
425:on 9 September 2009
117:IT asset management
62:promotional content
632:Method engineering
64:and inappropriate
354:"EXIN Milestones"
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207:and the UK
174:UK Treasury
115:(ITSM) and
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264:References
58:improve it
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429:19 August
128:trademark
78:July 2023
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575:"ITIL 4"
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285:Archived
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134:History
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