322:
services (Sathe and
Aradhana, Sourcingmag.com). Back office and non-voice services contributed $ 1.1 billion in revenues to the country's outsourcing sector in 2009. Former IBPAP executive director for information research Gillian Virata said that the Philippine KPO industry is expected to reach the same market size as the voice service sector by 2015-2016. Non-voice services are already growing at a faster rate than traditional voice services.
318:
services impacted by AI and automation include medical transcription, basic 2D animation services, parts of IT technical support and back-office transactions. Advanced functions that are projected to become more in demand include analytics and optimization engines, automation enablement, clinical data analytics, remote health management, Virtual
Reality (VR)/Augmented Reality (AR)-enabled animation and supply chain optimization.
36:
305:
of the work would be outsourced from the US. The area likewise obliges larger amount of control, confidentiality and enhanced risk management. Moreover, legal language and cultural barriers can result in genuine issues. Both organizations need to appreciate each other's corporate and national societies and find common helpful approaches to create successful participation.
296:— would be greatly affected by these factors. The worldwide KPO industry is expected to reach about US $ 17 billion by 2015, of which US $ 12 billion would be outsourced to India. Furthermore, the Indian KPO area is likewise anticipated that it will utilize more than 2, 50,000 KPO experts by 2015.
340:
Companies from the
Philippines are expected to compete strongly with Indian providers of legal and paralegal services to the United States. Besides its cultural affinity with the West and excellent English proficiency of its talent pool, the Philippines used to be an American colony, and its laws are
304:
The KPO area has considerable measure of potential development in India. India confronts various efforts by securing itself as a worldwide KPO pioneer. The real test in setting up a KPO will be to obtain skilled employees. KPO organizations include high risk and confidentiality and the greater part
162:
The developing rivalry has brought about shorter time to market cycles, and clients are getting to be more demanding regarding quality. This has constrained the firms to give operational proficiency and increase the value of their products and services. The customer can launch an item quicker and get
317:
The KPO industry is different from the BPO in the respect of that the former is more resilient to artificial intelligence (AI) and automation. With the 4th
Industrial Revolution, it is estimated that most job losses will occur in low value-added contact center (“voice”) and other BPO services. Other
321:
Like India's KPO industry, the
Philippine KPO sector has evolved along similar lines. Starting with contact center services and low-value back office work like data entry and IT maintenance, the country is now considered an established destination for animation and design and content/publishing KPO
347:
Many
Chinese research and development pharmaceutical firms have set up offices in Metro Manila due to relatively lower rental and operating costs compared to traditional destinations. The country also has a pool of 250,000 nursing graduates, about half of which are expected to be employed in the
313:
The
Philippines Knowledge Process Outsourcing (KPO) services are often called "non-voice" or back office services, referring to activities outside contact center, customer and IT support services. In 2014, the KPO sector comprised 40 percent of the country's outsourcing industry. The Information
111:
Reasons behind KPO include an increase in specialized knowledge and expertise, additional value creation, the potential for cost reductions, and a shortage of skilled labor. Regions which are particularly prominent in knowledge process outsourcing include India, Sri Lanka, and Europe, especially
362:
estimates that global animation industry revenues have been growing at 20 to 30 percent over the past few years, increasing demand for low-cost, highly skilled creative labor. The rise of the animation outsourcing industry in the
Philippines began in the early 1980s, with FilCartoons, Burbank
333:
The banking and financial services industry is leading KPO activity in the country, with global financial institutions providing underwriting, research and analytics, training and consulting, profit and loss, risk mitigation, and other BFSI-related services. KPO vendors also provide strategic
243:
firm. Experts working in KPO keep on learning and accomplished professionals can power their aptitude to produce more income for the KPO firm. The main difference between a KPO firm and a BPO firm is that in a KPO firm, the customer is included amid the whole execution process.
371:, which employs about 1,300 animators and artists (about 18 percent of the country's animation labor pool. Overall, the Philippines employed about 7,000 people in the animation sector in 2008 and generated up to US$ 97 million in 2006 and US$ 105 million in 2007.
363:
Animation Inc. and Asian
Animation setting up operations in the country and providing animation exports to foreign companies. In 2008, the Philippines had over 50 animation companies, mostly small and medium-sized companies. Larger animation companies include
379:
Although India has traditionally been a KPO destination for North
American, British, and Australian companies, with an increasing number of European companies are looking to Eastern Europe, especially the Baltic countries, to satisfy their KPO needs.
341:
patterned after those of the U.S. Integreon is an established legal services provider in the country, specializing in discovery, contract management, compliance, legal research and knowledge management, intellectual property, and due diligence.
314:
Technology and Business Process Outsourcing Association of the Philippines (IBPAP) predicts that the Philippine outsourcing sector will reach $ 25 billion in revenues and employ about 1.3 million people by 2016.
170:
Businesses are constantly in search of reliable KPO service providers who have the ability to drive the best business strategy by analyzing the available data and information in a specific case.
424:
707:
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predicting that by 2010 it would be some $ 10 to $ 15 billion. The Indian government was predicting that by 2010 India would have 15% of the global KPO market. However,
292:
in 2009, caused people to re-evaluate these predictions, incurring worries that India's IT, BPO, and KPO sectors — which by then, combined, were $ 8.4 billion in
46:
163:
to the market immediately. A company can lessen the complexities included in overseeing and constantly constructing information in an extensive pool of
272:
India has a large number of post-graduates, PhDs and MBAs who are involved in KPO. The Indian National Association of Software and Service Companies (
587:
276:) estimated the total market size of the KPO sector in India in 2006 to be $ 1.5 billion. The year before, 2005, it had been $ 1.3 billion, with
264:
and Plaksha University, and serves on the boards of various companies. Published authors have credited him for coining the term in their works.
786:
Basu, Sudip Ranjan (2009). "The economic growth story in India: past, present, and prospects for the future". In Klein, Lawrence Robert (ed.).
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118:, yet with rather more of business complexity. To be successful in knowledge process outsourcing, a lot of guide is required from
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of core information-related business activities which are competitively important or form an integral part of a company's
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and co-founder & CEO of Benori Knowledge has often been credited with coining the term. Gupta, an alumnus of the
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Lack of communication between partners due to legal, language and cultural barriers can lead to complications
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research, market research, financial services research, analytics, and competitive intelligence monitoring.
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108:. KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.
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High end services are provided at a lower cost to decrease unemployment and benefit their economy
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KPO is time consuming and cannot provide a quick fix to the company seeking immediate results.
17:
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Global Outsourcing and Offshoring: An Integrated Approach to Theory and Corporate Strategy
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139:
135:
673:
364:
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147:
614:. Global Business and Management Research: An International Journal. 2009. p. 44.
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Lee Kai-Fu (2018), AI Superpowers: China, Silicon Valley and the New World Order
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http://www.bpmwatch.com/columns/outsourcing-market-in-eastern-europe-heats-up/
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KPO services include all kinds of research and information gathering ,e.g.,
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The character of the employee and the quality of the work cannot be assured
570:"What is outsourcing? Definitions, best practices, challenges and advice"
691:"Challenges for Indian Companies in the Financial Services KPO Business"
563:
561:
520:
273:
769:"Outsourcing market in Eastern Europe heats up" Oct. 17, 2012.
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A KPO firm requires considerably more skilled personnel than a
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Security- Classified information about the company can be lost
29:
805:
Contractor, Farok J.; Kumar, Vikas; Kundu, Sumit K. (2010).
27:
Outsourcing of core information-related business activities
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Business Process Outsourcing — The Indian Experience
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The Domestic Abroad: Diasporas in International Relations
425:"The benefits and risks of knowledge process outsourcing"
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Provide flexibility in terms of HRM & time management
142:, legal and medical services; training, consultancy, and
475:"Strategic Importance of Knowledge Process Outsourcing"
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The Philippines has established itself as a successful
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427:. Ivey Business Journal. May–June 2010. Archived from
284:, coupled with domestic economic problems such as the
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546:
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Sornarajah, Muthucumaraswamy; Wang, Jiangyu (2010).
826:
Business Organization and Management: Text and Cases
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527:. Ghosh, Biswadip, ACIS 2009 Proceedings Paper 52.
227:Reduction in Communication due to Language barrier
221:Quality of Personnel and Work Cannot Be Guaranteed
864:China, India and the International Economic Order
230:Inability to protect company's intellect property
450:"Sourcing cheaper staff the new groth industry"
537:
345:Medical Services and Research and Development
43:The examples and perspective in this article
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788:The making of national economic forecasts
740:"Philippines Healthcare Info. Management"
81:Learn how and when to remove this message
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480:. Technical University of Kaiserslautern
468:
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190:Provides many graduates at very low cost
452:. The Sidney Morning Herald. 2012-01-28
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112:Poland, Romania, and the Baltic States.
568:Overby, Stephanie (November 8, 2017).
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417:
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612:"HR Practice Scenario in Indian KPOs"
260:, is also a Founder & Trustee of
7:
754:"The Philippines Animation Industry"
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360:Animation Council of the Philippines
348:healthcare services sector in 2016.
258:Indian Institute of Technology Delhi
729:IBPAP (2018), “The IT-BPM Industry”
499:"Now, BPO moves up the value chain"
625:Contractor, Kumar & Kundu 2010
134:research for patent applications;
25:
154:; and animation and design, etc.
501:. The Economic Times. 2005-08-17
473:Mierau, Alexander (2007-01-17).
34:
521:"Knowledge process outsourcing"
866:. Cambridge University Press.
809:. Cambridge University Press.
588:"How does KPO differ from BPO"
1:
358:outsourcing destination. The
224:Shortage of Skilled Employees
187:Shortage of skilled employees
94:Knowledge process outsourcing
18:Knowledge Process Outsourcing
674:"SEIS Journal of management"
331:Banking and Finance Services
116:business process outsourcing
885:. Oxford University Press.
881:Varadarajan, Latha (2010).
790:. Edward Elgar Publishing.
282:the global financial crisis
57:, discuss the issue on the
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824:Kaul, Vijay Kumar (2011).
538:Sornarajah & Wang 2010
120:interorganizational system
114:KPO is a continuation of
843:Mehrotra, Nitin (2005).
663:, p. 145–146.
369:Toon City Animation Inc.
252:Ashish Gupta, ex-COO of
235:Differentiation from BPO
144:research and development
519:Ghosh (December 2009).
525:Acis 2009 Proceedings
132:intellectual property
356:Animation and Design
352:Animation and Design
209:Key talent retention
63:create a new article
55:improve this article
45:may not represent a
920:Knowledge industry
326:Non-voice services
309:In the Philippines
248:Origin of the term
174:Risks and benefits
146:in fields such as
892:978-0-19-988987-7
873:978-0-521-11057-0
854:978-81-7881-576-3
828:. Pearson India.
816:978-0-521-19353-5
797:978-1-84720-489-9
710:. 25 August 2015.
395:Legal outsourcing
375:In Eastern Europe
367:, Roadrunner and
262:Ashoka University
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65:, as appropriate.
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140:market research
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136:equity research
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49:of the subject
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915:Outsourcing
708:"SourceFit"
400:Recruitment
390:Outsourcing
278:Evalueserve
254:Evalueserve
106:value chain
102:outsourcing
904:Categories
505:2012-03-20
484:2012-03-20
456:2012-03-20
435:2012-03-20
406:References
300:Challenges
158:Importance
71:March 2012
649:Basu 2009
553:Kaul 2011
59:talk page
384:See also
268:In India
179:Benefits
53:You may
780:Sources
274:NASSCOM
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757:(PDF)
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478:(PDF)
201:Risks
126:Types
61:, or
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868:ISBN
849:ISBN
830:ISBN
811:ISBN
792:ISBN
150:and
574:CIO
288:of
286:IPO
241:BPO
98:KPO
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