102:
activities features are, that information plays a significant role in the production of services and that the services are based on professional competence. The new knowledge is created and shared in a close interaction between the customer and the service provider. The end products are usually very innovative, intangible, and complex by their technical solutions.
29:(commonly known as KIBS) are the knowledge-intensive service activities for developing a customized service or product solution to satisfy the client's needs and they are provided mainly for other companies or organizations. These concepts are continuously discussed, formulated, and developed as a part of the constantly evolving academic discipline of
119:
Service thinking is a new theoretical philosophy for enterprise value creation. It aims to improve the customer experience and interactions by marketing and designing services. Service thinking combines different methods and tools from various disciplines. Service thinking approaches, like service
110:
Knowledge work is one of the forms in knowledge-intensive services. One of the most valuable assets of a 21st-century institution is its knowledge workers and their productivity. Knowledge workers can be defined as workers, who create knowledge or use knowledge as their main resource. Knowledge
101:
Knowledge-intensive services can be described as activities that are based on knowledge and know-how resources and are service oriented. This is a more descriptive concept than a specific industry: the information creates value for different stakeholders. Typical knowledge-intensive services
25:, are services that involve activities that are intended to result in the creation, accumulation, or dissemination of knowledge, where knowledge-intensiveness refers to how knowledge is produced and delivered with highly intellectual value-add.
79:. Knowledge-intensive services could act as an external knowledge source and contribute to innovations in client companies and introduce internal innovations and contribute to the actors’ economic performance and growth.
135:
is a customer-driven approach to service development. It aims to implement the service thinking theory. Service thinking helps to innovate and improve services to make them more desirable for clients.
270:
Innovation
Interactions Between Knowledge-Intensive Business Services and Small- and Medium-sized Enterprises – Analysis in Terms of Evolution, Knowledge and Territories. Heidelberg: Physica
298:
Rajala, R.; Rajala, A.; Leminen, S. (January 2008), "Knowledge-intensive service activities in software business. International
Journal of Technology Management",
715:
669:
595:
549:
499:
432:
683:
897:
216:
Knowledge-Intensive
Business Services: their role as users, carriers and sources of innovation. Report to the EC DG XIII Luxembourg: Sprint EIMS Programme.
350:
Muller, E.; Zenker, A. (2001), "Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems",
40:, which by knowledge-intensive processes enables information, people, and systems to interact and where companies, research institutions, and other
688:
753:
646:
572:
522:
404:
Laihonen, H.; Lönnqvist, A.; Käpylä, J. (2011), "Tietointensiiviset liike-elämän palvelut: kohti merkityksellisempää vertailuinformaatiota",
285:
145:
26:
758:
181:
68:
708:
75:, also known as KICs. The role of knowledge-intensive services is enabled by numerous and versatile contacts with different actors at
228:
Bettencourt, L.A.; Ostrom, A.L.; Brown, S.W.; Roundtree, R. (2002), "Client co-production in knowledge-intensive business services",
391:
82:
Knowledge-intensive service activities, abbreviated as KISA, play several important roles in innovation processes. They serve as
892:
111:
work does not involve the transformation of materials into another form but transforming knowledge from one form to another.
830:
794:
784:
701:
545:
638:
This is service design doing : applying service design thinking in the real world : a practitioner's handbook
918:
86:
of innovation by initiating and developing innovation activities in client organizations. Secondly, they serve as
866:
161:
53:
45:
94:
of innovation when they aid in transferring existing knowledge among or within organizations, industries, or
856:
825:
121:
876:
871:
789:
214:
Miles, I.; Kastrinos, N.; Bilderbeek, R.; den Hertog, P.; Flanagan, K.; Huntink, W.; Bouman, M. (1995),
763:
738:
724:
186:
72:
30:
90:
of innovation when they support an organization in the innovation process. Thirdly, they serve as
608:
469:
461:
335:
253:
245:
166:
49:
768:
743:
663:
652:
642:
589:
578:
568:
539:
528:
518:
493:
426:
387:
281:
171:
156:
60:
37:
851:
835:
620:
453:
379:
359:
327:
303:
273:
237:
219:
197:
192:
176:
95:
76:
64:
820:
132:
363:
912:
799:
339:
257:
473:
318:
Toivonen, M. (2004), "Foresight in services: possibilities and special challenges",
861:
517:, Jeff Saperstein, New York, New York (222 East 46th Street, New York, NY 10017),
609:"On value and value co-creation: A service systems and service logic perspective"
514:
Service thinking : the seven principles to discover innovative opportunities
331:
36:
Knowledge-intensive services occupy a central position as an integrator of the
656:
624:
277:
151:
41:
582:
532:
383:
307:
815:
444:
Drucker, P. (1999), "Knowledge-Worker
Productivity: The Biggest Challenge",
636:
689:
Eurostat (European Union) – Glossary of
Knowledge-intensive services (KIS)
562:
512:
59:
Knowledge-intensive services are a specialized part of knowledge-work and
465:
249:
693:
457:
241:
641:, Markus Hormess, Adam Lawrence, Jakob Schneider, Sebastopol, CA,
697:
684:
OECD – Innovation and
Knowledge-Intensive Service Activities
564:
THIS IS SERVICE DESIGN THINKING : Basics, Tools, Cases
419:
Working knowledge: how organizations manage what they know
124:, and goods-dominant logic, help explain value creation.
376:
Innovation and
Knowledge-Intensive Service Activities
885:
844:
808:
777:
731:
67:is the ability to develop and use knowledge at
56:and for business and entrepreneurial purposes.
300:International Journal of Research in Marketing
709:
8:
898:Knowledge Management Research & Practice
98:so that it can be applied in a new context.
486:The Knowledge Management Yearbook 2000-2001
716:
702:
694:
668:: CS1 maint: location missing publisher (
594:: CS1 maint: location missing publisher (
498:: CS1 maint: location missing publisher (
431:: CS1 maint: location missing publisher (
607:Vargo, S.; Maglio, P.; Akaka, M. (2008),
548:) CS1 maint: location missing publisher (
567:, Jakob Schneider, Hoboken, New Jersey,
661:
587:
537:
491:
424:
754:Knowledge intensive business services
146:Knowledge intensive business services
27:Knowledge intensive business services
7:
759:Knowledge organization (management)
182:Knowledge organization (management)
417:Davenport, T.; Prusak, L. (1998),
14:
406:Liiketaloudellinen Aikakauskirja
120:logic, customer-dominant logic,
893:Journal of Knowledge Management
484:Woods, J.; Cortada, J. (2013),
52:forward for the advancement of
320:The Service Industries Journal
63:, where the main capital of a
1:
831:Personal knowledge management
795:Enterprise content management
785:Knowledge management software
364:10.1016/S0048-7333(01)00164-0
73:knowledge-intensive companies
749:Knowledge intensive services
446:California Management Review
332:10.1080/02642060412331301142
230:California Management Review
19:Knowledge-intensive services
764:Knowledge-intensive company
613:European Management Journal
187:Knowledge-intensive company
935:
867:Communities of innovation
625:10.1016/j.emj.2008.04.003
278:10.1007/978-3-642-57568-6
544:: CS1 maint: location (
384:10.1787/9789264022744-en
308:10.1504/IJTM.2008.016784
162:Technological innovation
54:research and development
857:Chief knowledge officer
826:Collective intelligence
69:knowledge organizations
635:Stickdorn, M. (2018),
561:Stickdorn, M. (2011),
122:service-dominant logic
877:Community of interest
872:Community of practice
790:Business intelligence
511:Hastings, H. (2014),
739:Intellectual capital
725:Knowledge management
44:organizations drive
31:knowledge management
268:Muller, E. (2001),
50:service innovations
919:Knowledge industry
778:Electronic systems
167:Service innovation
906:
905:
769:Knowledge sharing
744:Knowledge economy
648:978-1-4919-2715-1
574:978-1-118-15630-8
524:978-1-60649-663-3
287:978-3-7908-1362-3
172:Knowledge economy
157:Innovation system
61:knowledge economy
38:innovation system
21:, abbreviated as
926:
852:Knowledge worker
836:Design rationale
718:
711:
704:
695:
673:
667:
659:
633:
627:
605:
599:
593:
585:
559:
553:
543:
535:
509:
503:
497:
489:
482:
476:
458:10.2307/41165987
442:
436:
430:
422:
415:
409:
402:
396:
372:
366:
358:(9): 1501–1516,
348:
342:
316:
310:
296:
290:
266:
260:
242:10.2307/41166145
226:
218:
212:
198:Business network
193:Knowledge market
177:Knowledge worker
115:Service thinking
77:knowledge market
65:knowledge worker
934:
933:
929:
928:
927:
925:
924:
923:
909:
908:
907:
902:
881:
840:
821:Tacit knowledge
804:
773:
727:
722:
680:
678:Further reading
660:
649:
634:
630:
606:
602:
586:
575:
560:
556:
536:
525:
510:
506:
490:
483:
479:
443:
439:
423:
416:
412:
403:
399:
394:
373:
369:
352:Research Policy
349:
345:
317:
313:
297:
293:
288:
267:
263:
227:
223:
213:
209:
206:
142:
130:
117:
108:
12:
11:
5:
932:
930:
922:
921:
911:
910:
904:
903:
901:
900:
895:
889:
887:
883:
882:
880:
879:
874:
869:
864:
859:
854:
848:
846:
842:
841:
839:
838:
833:
828:
823:
818:
812:
810:
806:
805:
803:
802:
797:
792:
787:
781:
779:
775:
774:
772:
771:
766:
761:
756:
751:
746:
741:
735:
733:
732:General topics
729:
728:
723:
721:
720:
713:
706:
698:
692:
691:
686:
679:
676:
675:
674:
647:
628:
619:(3): 145–152,
600:
573:
554:
523:
504:
477:
437:
410:
397:
392:
367:
343:
311:
291:
286:
261:
236:(4): 100–128,
221:
205:
202:
201:
200:
195:
190:
184:
179:
174:
169:
164:
159:
154:
149:
141:
138:
133:Service design
129:
128:Service design
126:
116:
113:
107:
106:Knowledge work
104:
13:
10:
9:
6:
4:
3:
2:
931:
920:
917:
916:
914:
899:
896:
894:
891:
890:
888:
884:
878:
875:
873:
870:
868:
865:
863:
860:
858:
855:
853:
850:
849:
847:
843:
837:
834:
832:
829:
827:
824:
822:
819:
817:
814:
813:
811:
807:
801:
800:Wiki software
798:
796:
793:
791:
788:
786:
783:
782:
780:
776:
770:
767:
765:
762:
760:
757:
755:
752:
750:
747:
745:
742:
740:
737:
736:
734:
730:
726:
719:
714:
712:
707:
705:
700:
699:
696:
690:
687:
685:
682:
681:
677:
671:
665:
658:
654:
650:
644:
640:
639:
632:
629:
626:
622:
618:
614:
610:
604:
601:
597:
591:
584:
580:
576:
570:
566:
565:
558:
555:
551:
547:
541:
534:
530:
526:
520:
516:
515:
508:
505:
501:
495:
487:
481:
478:
475:
471:
467:
463:
459:
455:
451:
447:
441:
438:
434:
428:
420:
414:
411:
407:
401:
398:
395:
393:9789264022737
389:
385:
381:
378:, p. 9,
377:
374:OECD (2006),
371:
368:
365:
361:
357:
353:
347:
344:
341:
337:
333:
329:
325:
321:
315:
312:
309:
305:
301:
295:
292:
289:
283:
279:
275:
271:
265:
262:
259:
255:
251:
247:
243:
239:
235:
231:
225:
222:
220:
217:
211:
208:
207:
203:
199:
196:
194:
191:
188:
185:
183:
180:
178:
175:
173:
170:
168:
165:
163:
160:
158:
155:
153:
150:
147:
144:
143:
139:
137:
134:
127:
125:
123:
114:
112:
105:
103:
99:
97:
93:
89:
85:
80:
78:
74:
70:
66:
62:
57:
55:
51:
47:
46:technological
43:
39:
34:
32:
28:
24:
20:
16:
862:Virtual team
748:
637:
631:
616:
612:
603:
563:
557:
513:
507:
485:
480:
452:(2): 79–94,
449:
445:
440:
418:
413:
408:(3): 329–351
405:
400:
375:
370:
355:
351:
346:
326:(1): 79–98,
323:
319:
314:
299:
294:
269:
264:
233:
229:
224:
215:
210:
131:
118:
109:
100:
91:
88:facilitators
87:
83:
81:
58:
35:
22:
18:
17:
15:
657:1019708711
488:, Florence
204:References
152:Innovation
42:innovative
816:Knowledge
583:751834014
533:869630426
340:154027551
258:153571962
913:Category
886:Journals
664:citation
590:citation
540:citation
494:citation
474:42698328
466:41165987
427:citation
421:, Boston
250:41166145
140:See also
96:networks
92:carriers
809:Related
84:sources
845:People
655:
645:
581:
571:
531:
521:
472:
464:
390:
338:
284:
256:
248:
148:(KIBS)
470:S2CID
462:JSTOR
336:S2CID
254:S2CID
246:JSTOR
189:(KIC)
670:link
653:OCLC
643:ISBN
596:link
579:OCLC
569:ISBN
550:link
546:link
529:OCLC
519:ISBN
500:link
433:link
388:ISBN
282:ISBN
48:and
621:doi
454:doi
380:doi
360:doi
328:doi
304:doi
274:doi
238:doi
71:or
23:KIS
915::
666:}}
662:{{
651:,
617:26
615:,
611:,
592:}}
588:{{
577:,
542:}}
538:{{
527:,
496:}}
492:{{
468:,
460:,
450:41
448:,
429:}}
425:{{
386:,
356:30
354:,
334:,
324:24
322:,
302:,
280:,
272:,
252:,
244:,
234:44
232:,
33:.
717:e
710:t
703:v
672:)
623::
598:)
552:)
502:)
456::
435:)
382::
362::
330::
306::
276::
240::
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.