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Customer satisfaction in the telecommunications industry stems from adequate service provisioning, value for money, loyalty and relationship management. An efficient service fulfillment platform automates service order processing to gain speed via flow-through capabilities and to reduce the service
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Modeling
Customer Satisfaction in Telecommunications: Assessing the Effects of Multiple Transaction Points on the Perceived Overall Performance of the Provider, The Production & Operations Management
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activities responsible for assembling and making services available to subscribers. These activities delineate an operational infrastructure whose efficiency relies upon its ability to allow a
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order fallout that results from manual processes. This is being recognized by CSPs as they increasingly look to their suppliers for help in achieving higher levels of automation.
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To achieve these goals, the design of service fulfillment platforms take into consideration the following:
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Keeping up with increasing subscriber expectations in today's market is not the exclusive domain of
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Making data available across the enterprise, regardless of source, while keeping it accurate
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Fulfillment of telecommunications services involves a series of
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