978:
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larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.
1032:
as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require
1036:
Among typical manufacturers, post-sale services (maintenance, repair, and parts) account for less than 20% of revenue. But among the most innovative companies in service, those same activities often generate more than 50% of the profits.
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ISO/IEC 20000-1:2018. Information technology-Service management -Part 1:Service management system requirements. International
Organization for Standardization ISO, 2018
1008:
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Generally, service management comprises six different capabilities that companies should consider for optimization:
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Reduce expediting costs - with optimized service parts inventory, there is no need to rush orders to customers.
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Minimize technician visits - if they have the right part in hand, they can fix the problem on the first visit.
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The main drivers for a company to establish or optimize its service management practices are varied:
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High service costs can be reduced, i.e. by integrating the service and products supply chain.
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Inventory levels of service parts can be reduced and therefore reduce total inventory costs.
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Reduce obsolescence costs of service parts through improved forecasting.
1065:
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898:
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is the internationally acknowledged for service management.
1061:
Customer service or parts/service quality can be optimized.
1200:
Assets, maintenance, task scheduling, event management
1002:
8:
1103:Service offerings definition and positioning
1265:Service science, management and engineering
1009:
995:
25:
1291:
28:
1074:Improve customer satisfaction levels.
7:
14:
1184:Order management and availability
1139:Returns, repairs, and warranties
983:Business and economics portal
976:
1187:Channel and partner management
1142:Warranty and claims management
1:
1209:Asset management/optimization
1161:or field force effectiveness
638:management information system
289:Chief human resources officer
1275:Strategic service management
1109:Service portfolio management
1028:context, is integrated into
632:Enterprise resource planning
460:Financial statement analysis
1128:Fulfillment operations and
1100:Service strategy definition
1331:
18:
294:Chief information officer
126:Limited liability company
1212:Configuration management
1159:Field service management
1134:Service parts management
307:Chief technology officer
241:Mergers and acquisitions
211:Constitutional documents
36:Management of a business
19:Not to be confused with
1315:Supply chain management
1230:Enterprise architecture
1206:Diagnostics and testing
1195:Technical documentation
1125:Parts demand management
1119:Parts supply management
1030:supply chain management
367:Environmental economics
347:International economics
298:Chief marketing officer
284:Chief financial officer
279:Chief operating officer
275:Chief executive officer
236:International trade law
30:Business administration
1115:Spare parts management
1097:and service offerings
936:International business
921:Business judgment rule
266:Chief business officer
166:Annual general meeting
146:State-owned enterprise
136:Privately held company
1280:IT service management
1164:Technician enablement
1106:Go-to-market strategy
612:Customer relationship
548:Business intelligence
510:Financial institution
485:International finance
435:Cash conversion cycle
342:Development economics
303:Chief product officer
51:Management accounting
21:IT service management
1181:Customer management
1122:Inventory management
553:Business development
397:Economic development
159:Corporate governance
56:Financial accounting
1240:Service (economics)
1173:Activity scheduling
1064:Increasing service
963:Business statistics
946:International trade
931:Business operations
627:Electronic business
532:Types of management
420:Financial statement
402:Economic statistics
270:Chief brand officer
226:Corporate liability
141:Sole proprietorship
121:Joint-stock company
1250:Services marketing
1150:Returns processing
1022:Service management
926:Consumer behaviour
728:Product life-cycle
515:Capital management
480:Managerial finance
171:Board of directors
1203:Remote monitoring
1146:Reverse logistics
1019:
1018:
906:Business analysis
475:Corporate finance
445:Capital budgeting
382:Knowledge economy
176:Supervisory board
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1260:Service provider
1235:Managed services
1225:Customer service
1191:Customer insight
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958:Business process
500:Financial market
337:Labour economics
332:Public economics
91:Corporation sole
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16:Business process
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1176:Service billing
1153:Remanufacturing
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911:Business ethics
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1041:ISO/IEC 20000
1038:
1034:
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1026:manufacturing
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916:Business plan
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806:administrator
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352:Mixed economy
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27:
22:
1294:
1088:
1050:
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1021:
1020:
836:Architecture
830:Organization
796:Supply chain
785:
622:Earned value
495:Stock market
372:Open economy
362:Econometrics
101:Conglomerate
951:Trade route
866:Engineering
861:Development
713:Performance
656:development
617:Distributed
490:Liquidation
131:Partnership
116:Corporation
111:Cooperative
1286:References
1170:E-learning
1085:Components
818:Technology
700:Operations
580:Commercial
573:innovation
563:Capability
455:Derivative
44:Accounting
1130:logistics
886:Structure
871:Hierarchy
791:Strategic
678:Materials
668:Knowledge
645:Financial
585:Marketing
430:Factoring
425:Insurance
327:Commodity
320:Economics
1309:Category
1219:See also
1167:Mobility
1095:strategy
1093:Service
1047:Benefits
876:Patterns
856:Conflict
841:Behavior
781:Security
758:Resource
743:Property
706:services
663:Incident
602:Conflict
558:Capacity
261:Chairman
216:Contract
1066:revenue
1024:in the
851:Culture
801:Systems
786:Service
765:
753:Records
748:Quality
738:Project
733:Product
723:Process
702:
683:Network
652:
634:
607:Content
414:Finance
96:Company
813:Talent
769:crisis
695:Office
568:Change
899:Trade
881:Space
776:Sales
718:Power
673:Legal
543:Brand
538:Asset
61:Audit
763:Risk
78:list
505:Tax
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