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integrate OTRS with an enterprise's existing email architecture which requires close coordination and planning with the responsible IT representatives. If for some reason implementation constraints make this impossible, you must at the very least request action taken by your organization's DNS provider to configure a DNS 'A' record for the target host which validates the host as an authoritative domain server. A less desirable option, (and more likely to cause issues) would be configuring a
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the proper approach would be to allow the disambiguation link and then either try to get the article improved (to be less spammy?), or else nominate the article to be deleted or replaced by a redirect. But in any case, I believe the link does belong in the article (as long as the article does exist), because readers trying to find
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I don't understand what you see as a problem here. I assume you aren't trying to argue that the disambiguation link belongs here in the talk page, because the standard practice is to put such links in the article. If the basis of your objection is that you don't like the article itself, I believe
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to provide email functionality but this should only be considered in limited circumstances in which the possible pitfalls are clearly understood and deemed inconsequential such as cases where there exists limited or no internal corporate email infrastructure. If possible it is always advisable to
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I have my doubts that there even are any third-party reliable sources that discuss
Wikimedia's use of OTRS. If there aren't any, then the section definitely doesn't belong in the article. A blog by a Wikimedia OTRS sysadmin isn't appropriate as a source that this is a "significant" or noteworthy
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IMO, that text could maybe fit in a user manual to open a chapter about email configuration, but it doesn't really belong in an encyclopedic overview of the product. At the very least, it would need some grammar clean-up and elimination of non-encyclopedic tone ("you must request action", "your
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OTRS is simply a software package and is not any way affiliated with
Wikimedia. Though it is conceivable that users may end up at this article looking for Knowledge's OTRS so a hatnote would not be inappropriate, however it must be placed using the
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Some software vendors distribute their "community edition" as free software but only provides support for a solution bought together with a service contract where the software may be distributed under a different software license.
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record that allows an exception in normal conformance standards for emails sent from your server, but any far-end (receiving) email server may still bounce the incoming traffic depending on the server configuration.
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No one would come to
Knowledge for this, and you couldn't possibly keep it up to date and in sync. This sort of thing is of interest only to someone deeply involved with the company, and not in an encyclopedia.
620:. Wikimedia's own use of OTRS is not especially notable and there is little point in referencing it in this article unless we are going out of our way to try to be self-referential for some strange reason. Per
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644:: Obvious I disagree with that. It is a significant implementation. If it is removed without this being better referenced there may need to be a need to return this to
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I'm deleting the table in this section, leaving only the first, introductory sentence, which is appropriate. If someone wants to expand on that sentence in
English, that
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Please how can I get help to unblock my account. I unknowingly posted advertising contents , in a way to contribute to wikipedia. I did that , out of innocency. Thanks
648:. There is significance in adoption by number of users. The lack of quality and referencing of the article overall is a bigger issue and other sections have far less
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I have been trying to determine if there is a difference between the software license for the "community edition" and the software license for the supported solutions.
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this section but this was reverted. This section is trivia that is substantiated by a single blog source that almost certainly fails
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This paragraph about email setup in the "Technical notes" section seems like an inappropriately-excessive amount of bafflegab:
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If you decide to restore this table, please justify your reasoning, and indicate your connection with the company, if any.
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A history section containing a table of versions going back to 2002, with dozens of lines like the sample data row below:
711:, as per the welcome I've put on your help page. But don't continue to post here or on an article talk page. Thankyou.
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This relates to the desupport of the community version. Wikimedia seems to be in a process of migrating from it per
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The following
Wikimedia Commons file used on this page or its Wikidata item has been nominated for deletion:
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OTRS is a thing that sends email, so general considerations that apply to things that send email apply to it.
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on
Knowledge. If you would like to participate, please visit the project page, where you can join
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and UNIX-like environments OTRS can make use of system programs such as the mail transfer agent
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What's the point of listing it in the talk page instead of the article? users trying to find
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I am not sure but I think OTRS has a different meaning now; Open
Technology Real Services.
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Does anybody have a reference to a license agreement for any of the paid solutions?
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organization", etc.). That whole paragraph could basically be rewritten as:
734:. Noting this here but have not tried to dig further currently. Thankyou.
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It's as inappropriate as a CNN news article about payrolls containing "
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