754:. Team members are accountable to the VRTS administrators for their actions when using the system. Because the system handles such a wide variety of emails, being sanctioned on one Wikimedia wiki does not automatically terminate users' access to the VRTS system; however, VRTS administrators will look at the underlying reasons for any sanctions to see whether the actions that led to them are incompatible with what is required from a respondent, and come to a consensus decision from that analysis. If you wish to bring any such issue or sanction to the attention of the VRTS administrators, please email one of the administrators
775:
436:
57:
103:
694:
The volunteer team requests that you contact the editor responsible prior to reverting. VRT agents are not above
English Knowledge (XXG) policies and do not have any specific editorial control. However, the agent may be in possession of confidential information relevant to the action that should not
502:
Most requests relating to usual editorial matters are referred to normal on-wiki processes. Volunteers may provide more active assistance for defamation and privacy issues and for requests from the subjects of articles. The volunteer response team also acts as a point of contact for third parties
668:
Team members deal with private information, and the
Wikimedia Foundation's privacy policy specifically prohibits release of that information without explicit permission from the original provider of that information. Therefore, when inquiring about a specific VRT ticket, they may only be able to
603:
Team membership is under the direct supervision of the VRTS administrators (themselves approved by the
Wikimedia Foundation), to individuals across all projects sufficiently trusted to give courteous and knowledgeable replies. Volunteer team work frequently involves being willing to work on
611:. If you have any doubts that an editor who is referencing an VRT ticket in an edit may not be an VRT respondent, please feel free to contact one of the VRTS administrators listed below via email to clarify, providing a link to the action which referenced the VRT ticket in the summary.
749:
effort and acts as a resource for all
Wikimedia projects. As such, membership in the volunteer response team is not under the jurisdiction of any one particular Wikimedia wiki, its community, or its Arbitration Committee, but is purely determined by the
618:. Other users are also encouraged to comment publicly or privately on applications listed on that page. The VRTS administrators will discuss all applications privately and decide whether to accept or decline the nomination at their own discretion.
672:
Team members must abide by the policies and guidelines of the individual wikis when carrying out tasks on those wikis related to requests received via the VRTS system. Most team actions on the
English Knowledge (XXG) will be enacted under the
1280:
573:, which handles general inquiries sent in the English language, including most copyright issues. This is a general set of queues, so tickets here may be related to any Wikimedia Foundation project in any language.
706:
Contact the editor who made their change, preferably by email, otherwise on their user talk page. Private correspondence may provide more latitude for the team member to discuss privacy-related issues in
1275:
1221:
458:
The Znuny software provides an organized way for multiple people to categorize and respond to third party emails, so the team can be interpreted as a kind of
Wikimedia-wide customer service email team.
1448:
1535:
1412:
451:("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source
424:
1376:
1424:
1364:
1028:
787:
1472:
1328:
1292:
822:
714:
1316:
1071:
968:
1613:
1038:
1436:
1388:
1304:
870:
512:
1460:
1127:
1758:
1675:
416:
There are several different email addresses that reach the volunteer response team. If you have been advised to "contact VRT" and were sent here, please read
222:
1066:
1655:
837:
832:
420:
for further advice, including suggestions for which email address to write to for particular problems as well as other possible ways to resolve your issue.
358:
148:
455:
of the OTRS software. OTRS was often used as a short-hand term to refer to the team itself, but the current short-hand term for the volunteer team is VRT.
996:
827:
132:
1400:
1093:
678:
193:
1753:
1618:
1153:
1006:
920:
604:
difficult, sensitive, and at times hostile messages sent to
Wikimedia; being sensitive to the needs of outsiders; and having exemplary discretion.
1419:
1340:
1165:
1559:
1443:
1088:
384:
1554:
1270:
915:
353:
566:) at the determination of the VRTS administrators. There are two main sets of queues which directly relate to the English Knowledge (XXG):
218:
1702:
1547:
1352:
900:
144:
1763:
1519:
1507:
1211:
1201:
863:
1245:
1595:
1100:
1001:
203:
1670:
1665:
1479:
1407:
1139:
1033:
286:
208:
122:
579:, which handles tickets from copyright holders granting the Wikimedia Foundation permission to reuse text, images, or other media.
1685:
1650:
1600:
1566:
515:
user right. The user right itself includes only the permission to read pages (held by every IP and user account), access to the
281:
1722:
1643:
1576:
1571:
1395:
1371:
1347:
1299:
1257:
1233:
1149:
1016:
910:
892:
880:
348:
256:
1011:
1748:
1707:
1359:
1158:
1144:
1083:
963:
856:
474:
503:
unfamiliar with
Knowledge (XXG)'s editing process, who wish to notify Knowledge (XXG) about an article error or concern.
343:
327:
322:
317:
312:
276:
232:
198:
179:
170:
64:
642:
1660:
1467:
1323:
1287:
1206:
1170:
1056:
958:
782:
720:
291:
33:
1023:
654:
627:
Note: For the complete list of VRTS administrators (including those not active on
English-speaking issues) please see
452:
1638:
1630:
1502:
1180:
1175:
1122:
884:
266:
188:
1605:
1311:
975:
213:
798:
698:
If you disagree with an edit or logged action that you believe may be related to an VRT ticket, you may initiate
377:
1712:
1196:
1115:
980:
423:
Volunteers must have an exceptionally good track record on
Wikimedia projects, and are required to agree to the
261:
165:
669:
provide vague information (or no information) to protect the privacy of the individual submitting the request.
1692:
1542:
1514:
1240:
941:
246:
817:
111:
The volunteer response team handles a range of liaison and assistance tasks across all Wikimedia projects. A
524:
1586:
1431:
1383:
1335:
1061:
674:
417:
271:
156:
762:, please leave a comment in the relevant section highlighting the reasons for your concern or speak to an
1717:
1697:
1530:
1526:
1216:
1134:
1076:
925:
735:
And again, remember that all actions are subject to Knowledge (XXG) guidelines, policies, and practices.
710:
If you disagree with the resulting view and would like a second opinion, you have the following options:
592:
588:
296:
251:
905:
1455:
1228:
584:
241:
77:
1110:
845:, an icon that members of the Volunteer Response Team can add to their userpage to identify themselves
842:
410:
370:
1727:
1262:
951:
559:. Emails are categorized on arrival by language and type of content to allow for improved service.
1680:
759:
729:
directly, if necessary. Several VRTS administrators are local to the English Knowledge (XXG).
615:
32:"WP:VRT" redirects here. For the noticeboard where you can ask VRT volunteers questions, see
1105:
520:
483:
946:
637:
511:
All editors with access to the VRT permissions and/or photosubmission queue are given the
699:
812:
763:
751:
649:
516:
1742:
848:
774:
726:
541:
for the main page, and a more complete list of queues and publicly listed volunteers
17:
435:
628:
409:) is a group of volunteers who answer most emails sent to Knowledge (XXG) and the
792:
527:
which prevents non-VRT members from adding or removing VRT permission templates.
758:. If you have concerns about a pending volunteer nomination currently listed at
808:
71:
It documents various processes by which the English Knowledge (XXG) operates.
608:
562:
Team members are given access to designated categories of email (known as
795:, instructions on how to file a permission letter to use an image freely
471:
questions about Knowledge (XXG) and other Wikimedia Foundation projects
607:
The complete list of user accounts on the VRTS system can be found at
27:
Volunteer team handling incoming emails to the English Knowledge (XXG)
702:
as you would with any editor. Additionally, you have the option to:
803:
538:
434:
551:
Incoming email requests in Wikimedia's VRTS system are known as
448:
440:
852:
467:
The volunteer response team receives a wide variety of emails:
115:
exists for any editor querying actions based on a VRT ticket.
97:
51:
622:
List of volunteer response team leaders (VRTS administrators)
129:
agree to allow your material to be used under an open licence
773:
788:
Category:Knowledge (XXG) Volunteer Response Team templates
823:
Knowledge (XXG):Declaration of consent for all enquiries
664:
Privacy and team members on the English Knowledge (XXG)
85:
43:
489:
complaints of blatant vandalism or malicious changes
44:
Just use this link to ask for help on your talk page
1629:
1585:
1495:
1256:
1189:
1047:
989:
934:
891:
425:
Confidentiality agreement for nonpublic information
838:Knowledge (XXG):Access to nonpublic information
833:Knowledge (XXG):Requesting copyright permission
828:Knowledge (XXG):Donating copyrighted materials
133:Knowledge (XXG):Donating copyrighted materials
864:
745:
679:Knowledge (XXG):Biographies of living persons
378:
8:
47:; a volunteer will visit you there shortly!
42:
1029:On privacy, confidentiality and discretion
871:
857:
849:
385:
371:
140:
739:Disagreeing with a user's team membership
599:Membership of the volunteer response team
755:
1759:Knowledge (XXG) Volunteer Response Team
614:New volunteers are welcome to apply at
335:
304:
231:
178:
155:
143:
112:
492:inquiries about re-using text or media
969:Usernames for administrator attention
447:Before April 2021, the team used the
7:
690:Disagreeing with a team-related edit
595:teams to handle incoming requests.
583:The VRTS system is also used by the
1754:Knowledge (XXG) procedural policies
475:grants of license for donated media
119:contact the volunteer response team
1094:UTRS Unblock Ticket Request System
700:normal editorial review procedures
25:
743:The volunteer response team is a
486:(including the recently deceased)
449:Open-source Ticket Request System
441:Open-source Ticket Request System
695:be published in a public forum.
587:and the English Knowledge (XXG)
101:
55:
1656:Editorial oversight and control
783:Knowledge (XXG):VRT noticeboard
738:
34:Knowledge (XXG):VRT noticeboard
997:Password strength requirements
1:
1764:Knowledge (XXG) service teams
818:meta:Communications committee
484:biographies of living persons
194:Biographies of living persons
523:. The user right exists for
519:, and the ability to enable
513:global VRT permissions agent
1007:Personal security practices
921:IP addresses are not people
219:What Knowledge (XXG) is not
1780:
675:Knowledge (XXG):Copyrights
418:Knowledge (XXG):Contact us
123:Knowledge (XXG):Contact us
113:dispute resolution process
75:
41:Find this page confusing?
38:
31:
1089:Guide to appealing blocks
1012:Two-factor authentication
531:Users, tickets and queues
521:two-factor authentication
479:reports of article errors
1749:Knowledge (XXG) policies
1444:Pending changes reviewer
1271:Requests for permissions
1048:Blocks, bans, sanctions,
555:and are identified by a
495:compliments and feedback
354:Manual of Style contents
109:This page in a nutshell:
1703:Policies and guidelines
1555:Interface administrator
1485:Volunteer Response Team
893:Unregistered (IP) users
799:Commons:VRT/Noticeboard
629:meta:VRT#Administrators
399:Volunteer Response Team
305:Other policy categories
145:Policies and guidelines
1212:Vandalism-only account
1202:Single-purpose account
901:Why create an account?
778:
444:
63:This page documents a
1596:Arbitration Committee
1101:Blocking IP addresses
1002:User account security
777:
760:meta:VRT/Volunteering
616:meta:VRT/Volunteering
439:The dashboard of the
438:
204:Neutral point of view
1666:Wikimedia Foundation
1496:Advanced user groups
1480:Global rights policy
1039:How to not get outed
1034:Compromised accounts
976:Unified login or SUL
843:Template:VRT topicon
719:Leave a note on the
498:information requests
411:Wikimedia Foundation
287:Ownership of content
209:No original research
18:Knowledge (XXG):OTRS
1651:Formal organization
1601:Bot approvals group
1543:Edit filter manager
1408:Mass message sender
1190:Related to accounts
752:VRTS administrators
507:User right (global)
282:No personal attacks
67:of Knowledge (XXG).
1723:Dispute resolution
1372:Extended confirmed
1348:Edit filter helper
1276:Admin instructions
1263:global user groups
1234:Courtesy vanishing
1150:Contentious topics
1140:Personal sanctions
1024:Committed identity
911:Request an account
813:meta:VRT/Personnel
779:
727:VRTS administrator
685:Dispute resolution
547:Tickets and queues
445:
349:List of guidelines
257:Dispute resolution
1736:
1735:
1420:New page reviewer
1360:Event coordinator
1145:General sanctions
1084:Appealing a block
981:Alternate account
964:Changing username
916:IPs are human too
906:Create an account
395:
394:
139:
138:
96:
95:
65:procedural policy
16:(Redirected from
1771:
1300:(Auto) confirmed
1166:Indef ≠ infinite
990:Account security
935:Registered users
879:Knowledge (XXG)
873:
866:
859:
850:
748:
713:Contact another
658:
646:
387:
380:
373:
344:List of policies
277:No legal threats
233:Conduct policies
223:Not a dictionary
180:Content policies
171:Ignore all rules
141:
105:
104:
98:
88:
59:
58:
52:
49:
46:
21:
1779:
1778:
1774:
1773:
1772:
1770:
1769:
1768:
1739:
1738:
1737:
1732:
1661:Quality control
1625:
1581:
1491:
1468:Template editor
1396:IP block exempt
1324:AutoWikiBrowser
1288:Account creator
1252:
1207:Sleeper account
1185:
1171:Long-term abuse
1057:Blocking policy
1043:
985:
959:Username policy
952:Reset passwords
930:
887:
877:
772:
744:
741:
721:VRT noticeboard
692:
687:
666:
661:
652:
640:
624:
601:
557:"ticket number"
549:
533:
509:
465:
463:Team activities
433:
391:
292:Username policy
102:
92:
91:
84:
80:
72:
56:
50:
39:
37:
28:
23:
22:
15:
12:
11:
5:
1777:
1775:
1767:
1766:
1761:
1756:
1751:
1741:
1740:
1734:
1733:
1731:
1730:
1725:
1720:
1715:
1710:
1705:
1700:
1695:
1690:
1689:
1688:
1683:
1678:
1676:Founder's seat
1673:
1663:
1658:
1653:
1648:
1647:
1646:
1639:Administration
1635:
1633:
1627:
1626:
1624:
1623:
1622:
1621:
1616:
1608:
1603:
1598:
1592:
1590:
1583:
1582:
1580:
1579:
1574:
1569:
1564:
1563:
1562:
1552:
1551:
1550:
1540:
1539:
1538:
1524:
1523:
1522:
1512:
1511:
1510:
1499:
1497:
1493:
1492:
1490:
1489:
1488:
1487:
1477:
1476:
1475:
1465:
1464:
1463:
1453:
1452:
1451:
1441:
1440:
1439:
1429:
1428:
1427:
1417:
1416:
1415:
1405:
1404:
1403:
1393:
1392:
1391:
1381:
1380:
1379:
1369:
1368:
1367:
1357:
1356:
1355:
1345:
1344:
1343:
1333:
1332:
1331:
1321:
1320:
1319:
1309:
1308:
1307:
1297:
1296:
1295:
1285:
1284:
1283:
1278:
1267:
1265:
1260:
1254:
1253:
1251:
1250:
1249:
1248:
1238:
1237:
1236:
1226:
1225:
1224:
1214:
1209:
1204:
1199:
1193:
1191:
1187:
1186:
1184:
1183:
1181:Global actions
1178:
1176:Standard offer
1173:
1168:
1163:
1162:
1161:
1156:
1147:
1142:
1132:
1131:
1130:
1128:ArbCom appeals
1123:Banning policy
1120:
1119:
1118:
1113:
1108:
1098:
1097:
1096:
1091:
1081:
1080:
1079:
1074:
1069:
1064:
1053:
1051:
1050:global actions
1049:
1045:
1044:
1042:
1041:
1036:
1031:
1026:
1021:
1020:
1019:
1009:
1004:
999:
993:
991:
987:
986:
984:
983:
978:
973:
972:
971:
966:
956:
955:
954:
944:
938:
936:
932:
931:
929:
928:
923:
918:
913:
908:
903:
897:
895:
889:
888:
878:
876:
875:
868:
861:
853:
847:
846:
840:
835:
830:
825:
820:
815:
809:meta:VRT/Users
806:
801:
796:
790:
785:
771:
768:
740:
737:
733:
732:
731:
730:
723:
717:
708:
691:
688:
686:
683:
665:
662:
660:
659:
647:
634:
623:
620:
600:
597:
581:
580:
574:
548:
545:
544:
543:
532:
529:
525:an edit filter
508:
505:
500:
499:
496:
493:
490:
487:
480:
477:
472:
464:
461:
432:
429:
393:
392:
390:
389:
382:
375:
367:
364:
363:
362:
361:
356:
351:
346:
338:
337:
333:
332:
331:
330:
325:
320:
315:
307:
306:
302:
301:
300:
299:
294:
289:
284:
279:
274:
269:
267:Editing policy
264:
259:
254:
249:
244:
236:
235:
229:
228:
227:
226:
216:
211:
206:
201:
196:
191:
189:Article titles
183:
182:
176:
175:
174:
173:
168:
160:
159:
153:
152:
137:
136:
106:
94:
93:
90:
89:
81:
76:
73:
70:
69:
60:
26:
24:
14:
13:
10:
9:
6:
4:
3:
2:
1776:
1765:
1762:
1760:
1757:
1755:
1752:
1750:
1747:
1746:
1744:
1729:
1726:
1724:
1721:
1719:
1716:
1714:
1711:
1709:
1706:
1704:
1701:
1699:
1696:
1694:
1691:
1687:
1684:
1682:
1679:
1677:
1674:
1672:
1669:
1668:
1667:
1664:
1662:
1659:
1657:
1654:
1652:
1649:
1645:
1642:
1641:
1640:
1637:
1636:
1634:
1632:
1628:
1620:
1619:ArbCom clerks
1617:
1615:
1612:
1611:
1609:
1607:
1606:Functionaries
1604:
1602:
1599:
1597:
1594:
1593:
1591:
1588:
1584:
1578:
1575:
1573:
1570:
1568:
1565:
1561:
1558:
1557:
1556:
1553:
1549:
1546:
1545:
1544:
1541:
1537:
1534:
1533:
1532:
1528:
1525:
1521:
1518:
1517:
1516:
1513:
1509:
1506:
1505:
1504:
1503:Administrator
1501:
1500:
1498:
1494:
1486:
1483:
1482:
1481:
1478:
1474:
1471:
1470:
1469:
1466:
1462:
1459:
1458:
1457:
1454:
1450:
1447:
1446:
1445:
1442:
1438:
1435:
1434:
1433:
1430:
1426:
1423:
1422:
1421:
1418:
1414:
1411:
1410:
1409:
1406:
1402:
1399:
1398:
1397:
1394:
1390:
1387:
1386:
1385:
1382:
1378:
1375:
1374:
1373:
1370:
1366:
1363:
1362:
1361:
1358:
1354:
1351:
1350:
1349:
1346:
1342:
1339:
1338:
1337:
1334:
1330:
1327:
1326:
1325:
1322:
1318:
1315:
1314:
1313:
1312:Autopatrolled
1310:
1306:
1303:
1302:
1301:
1298:
1294:
1291:
1290:
1289:
1286:
1282:
1279:
1277:
1274:
1273:
1272:
1269:
1268:
1266:
1264:
1259:
1255:
1247:
1244:
1243:
1242:
1239:
1235:
1232:
1231:
1230:
1227:
1223:
1220:
1219:
1218:
1215:
1213:
1210:
1208:
1205:
1203:
1200:
1198:
1195:
1194:
1192:
1188:
1182:
1179:
1177:
1174:
1172:
1169:
1167:
1164:
1160:
1157:
1155:
1151:
1148:
1146:
1143:
1141:
1138:
1137:
1136:
1133:
1129:
1126:
1125:
1124:
1121:
1117:
1114:
1112:
1109:
1107:
1104:
1103:
1102:
1099:
1095:
1092:
1090:
1087:
1086:
1085:
1082:
1078:
1075:
1073:
1070:
1068:
1067:Admin's guide
1065:
1063:
1060:
1059:
1058:
1055:
1054:
1052:
1046:
1040:
1037:
1035:
1032:
1030:
1027:
1025:
1022:
1018:
1015:
1014:
1013:
1010:
1008:
1005:
1003:
1000:
998:
995:
994:
992:
988:
982:
979:
977:
974:
970:
967:
965:
962:
961:
960:
957:
953:
950:
949:
948:
945:
943:
940:
939:
937:
933:
927:
924:
922:
919:
917:
914:
912:
909:
907:
904:
902:
899:
898:
896:
894:
890:
886:
882:
874:
869:
867:
862:
860:
855:
854:
851:
844:
841:
839:
836:
834:
831:
829:
826:
824:
821:
819:
816:
814:
810:
807:
805:
802:
800:
797:
794:
791:
789:
786:
784:
781:
780:
776:
769:
767:
765:
761:
757:
753:
747:
736:
728:
724:
722:
718:
716:
712:
711:
709:
705:
704:
703:
701:
696:
689:
684:
682:
680:
676:
670:
663:
656:
651:
648:
644:
639:
636:
635:
633:
632:
630:
621:
619:
617:
612:
610:
605:
598:
596:
594:
590:
586:
578:
575:
572:
569:
568:
567:
565:
560:
558:
554:
546:
542:
540:
535:
534:
530:
528:
526:
522:
518:
514:
506:
504:
497:
494:
491:
488:
485:
482:issues about
481:
478:
476:
473:
470:
469:
468:
462:
460:
456:
454:
450:
442:
437:
430:
428:
426:
421:
419:
414:
412:
408:
404:
400:
388:
383:
381:
376:
374:
369:
368:
366:
365:
360:
357:
355:
352:
350:
347:
345:
342:
341:
340:
339:
334:
329:
326:
324:
321:
319:
316:
314:
311:
310:
309:
308:
303:
298:
295:
293:
290:
288:
285:
283:
280:
278:
275:
273:
270:
268:
265:
263:
260:
258:
255:
253:
250:
248:
245:
243:
240:
239:
238:
237:
234:
230:
224:
220:
217:
215:
214:Verifiability
212:
210:
207:
205:
202:
200:
197:
195:
192:
190:
187:
186:
185:
184:
181:
177:
172:
169:
167:
164:
163:
162:
161:
158:
154:
150:
146:
142:
134:
130:
126:
124:
121:, please see
120:
114:
110:
107:
100:
99:
87:
83:
82:
79:
74:
68:
66:
61:
54:
53:
48:
45:
35:
30:
19:
1713:Noticeboards
1693:WikiProjects
1484:
1246:Quiet return
1197:Sockpuppetry
1116:Open proxies
1106:Range blocks
756:listed above
742:
734:
697:
693:
671:
667:
626:
625:
613:
606:
602:
582:
576:
570:
563:
561:
556:
552:
550:
536:
510:
501:
466:
457:
446:
443:(as of 2016)
422:
415:
406:
402:
398:
396:
262:Edit warring
166:Five pillars
128:
118:
116:
108:
62:
40:
29:
1589:and related
1281:Admin guide
1258:User groups
1241:Clean start
1017:2FA for AWB
942:New account
793:Commons:VRT
725:Contact an
707:confidence.
577:Permissions
405:; formerly
336:Directories
318:Enforcement
247:Clean start
1743:Categories
1631:Governance
1614:SPI clerks
1587:Committees
1577:Researcher
1515:Bureaucrat
1432:Page mover
1384:File mover
947:Logging in
885:governance
764:VRTS admin
746:cross-wiki
681:policies.
638:Emufarmers
328:Procedural
272:Harassment
157:Principles
1718:Consensus
1708:Petitions
1698:Elections
1686:Proposals
1681:Meta-Wiki
1531:Oversight
1527:CheckUser
1217:Wikibreak
1135:Sanctions
1077:Autoblock
926:IP hopper
715:VRT agent
650:Matthewrb
609:Meta-Wiki
593:Oversight
589:Checkuser
553:"tickets"
359:Searching
297:Vandalism
252:Consensus
199:Image use
1572:Importer
1456:Rollback
1229:Retiring
1222:Enforcer
881:accounts
804:meta:VRT
770:See also
585:Stewards
564:"queues"
539:meta:VRT
517:VRT wiki
313:Deletion
242:Civility
78:Shortcut
1728:Reforms
1610:Clerks
1567:Founder
1560:Request
1548:Request
1536:Request
1401:Request
1353:Request
1341:Request
571:info-en
431:History
131:, see
86:WP:VRT
1671:Board
1159:Essay
1072:Tools
655:email
643:email
323:Legal
1529:and
1473:PERM
1461:PERM
1449:PERM
1437:PERM
1425:PERM
1413:PERM
1389:PERM
1377:PERM
1365:PERM
1329:PERM
1317:PERM
1305:PERM
1293:PERM
1261:and
1152:and
1111:IPv6
883:and
811:and
677:and
591:and
537:See
453:fork
407:OTRS
397:The
149:list
1644:FAQ
1520:RfB
1508:RfA
1336:Bot
1154:Log
1062:FAQ
413:.
403:VRT
127:To
117:To
1745::
766:.
427:.
125:.
872:e
865:t
858:v
657:)
653:(
645:)
641:(
631:.
401:(
386:e
379:t
372:v
225:)
221:(
151:)
147:(
135:.
36:.
20:)
Text is available under the Creative Commons Attribution-ShareAlike License. Additional terms may apply.