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functions. Pricing is dependent on several factors: a company's size, business needs, number of users, carrier selection, and planned data usage. Some popular fee structures are pay-per-franchise, pay-per-use/administrators, and pay-per-field technician/employee. Costs can range from $ 20.00 per month for an unbundled solution that does not include carrier data charges to upwards of $ 200.00. It is not uncommon, although not always the case, for there to be other fees incurred with the use of the FSM platform; namely, fees for software, extra technical support, and additional training.
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estimates that market penetration for field service applications has reached 25% of the addressable market. Software sales in the FSM market can only be approximated. Gartner's research puts the revenue for packaged field service dispatch and workforce management software applications, not including
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FSM software has significantly evolved in the past 10 years, however, the market for FSM software remains fragmented. The software can be deployed both on-premises or as a hosted or cloud-based system. Typically, FSM software is integrated with backend systems such as service management, billing,
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The large majority of FSM companies are fee-for-service and offer different features and functionality that vary from one company to the next. Whereas one company will provide most, if not all, of the desirable features in field service management, another will be missing one or up to several
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to improve communication with the field, increase productivity, streamline work processes, and enhance customer service and loyalty. Field service software can be used for scheduling and routing optimization,
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industry, technicians have the expertise and equipment to investigate units in residential, commercial, and industrial environments.
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and cable industry, technicians install cable or run phone lines into residences or business establishments.
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of clients, rather than on company property. Examples include locating vehicles, managing worker activity,
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Sadri, Golnaz; Tran, Hoa (April 2002). "Managing your diverse workforce through improved communication".
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service revenue, at approximately $ 1.2 billion in 2012, with a compound annual growth rate of 12.7%.
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tasks, track equipment performance, and manage service requests for machinery and production systems.
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Preserve e-audit trail for full regulatory compliance
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